Service Strategy

In accordance with the Comet OEM philosophy we provide service to OEMs and authorized service companies only. We support our customers in achieving maximum uptime of their systems by providing efficient global service with fast turnaround times.

Troubleshooting Support

Often, a problem is not easy to define and reproduce, especially in systems or subsystems. Our experienced engineers are here to support you.

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Return of Equipment

When a component is suspected of being defective, a full diagnosis of the failure mechanism is required. Our three repair centers offer a thorough check of all industrial X-ray components.

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XRS-Training for OEM Customers

In the three and a half day training, topics such as service concept overview, installation of XRS modules, maintenance or repair feasibility in the field are covered.

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Click the following link to get access to the most important downloadable contents, e.g. warranty terms, service inquiry requests, field failure reports, and certificates.

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